Shipping Charges :
Within Hong Kong:
Self Pick Up in Mongkok — Free (Mon-Fri 9am – 6pm, Please call +852 28173209 one working day earlier before pick up)
Local Courier within city — Flat Rate HK$30 for first KG, add HK$12 per KG afterward
Local Courier for Special Areas or outlying islands — Please call +852 28173209 or email to info@chocorichcn.com for checking
International/ Out of Hong Kong:
Please click here to see freight chart attached. (Click to attached the Zone and Rate Chart)
Any question, please email to info@chocorichcn.com. Thanks !
Delivery Timing :
Within HK : Wthin 1-3 working days
Outside HK : Please check shipping zone chart.
Remarks :
Extra timing may be needed for certain festivals or holidays.
Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact
delivery time and these may include unforeseen situations caused by our delivery partners, weather disturbances and the Covid regulations, etc. Please note that we are unable to hold responsible to such situation in case of happening. We recommend that orders for any specific occasion or event are to be placed as early as possible to avoid any delay. Thank you !
Return & Exchange Policy for ONLINE PURCHASE
Foods or Beverages :
For hygiene and safety reasons, no return or refund accepted. Hence, please check packaging to ensure it is unopened and in good condition before acceptance.
Bags : Exchange is accepted within 7 days after delivery for bags not used, in good condition, and with the original hang tag not taken off. No refund accepted unless the product is with production defect.
In case of production defect, customer has to return the product for checking before any credit or refund can be processed.
Gifts : Exchange is accepted within 7 days after delivery for the product in good condition and in its original packaging. No refund accepted unless the product is with production defect.
In case of production defect, customer has to return the product for checking before any credit or refund can be processed.
