contractor shall respond to call back requests on a 24 hour, 7 day basis. … The contractor shall develop and train technical departments’ MAC POCs to ensure … system updates, security patch updates, virus definition updates, backup and restore, … C.2.7.2.2.18 The contractor shall process telecommunications requests for…. Jul 1, 2020 paths/pdf/transferSUNY_Mechanical_Engineering.pdf … 496 that…